Medical Records Specialist

About the role

EyeCare Partners is the nation’s leading provider of clinically integrated eye care, with a national network of over 300 ophthalmologists and 700 optometrists serving patients across 18 states and 80 markets from more than 650 affiliated practice locations. The Medical Records Specialist is responsible for processing all medical records requests through prompt and courteous service in a high-volume, patient-focused environment.

Responsibilities

• Promptly answer and triage all incoming calls from patients, employees and other health care professionals in a professional and polite manner
• Responds to written or telephonic requests for medical records in a timely manner
• Maintains patient files in Electronic Medical Record (EMR) system
• Responds to subpoenas according to operational standards
• Retrieve patient information as directed
• Communicates problems or irregularities according to management
• Scan, sort, index and deliver all charts, faxes and miscellaneous correspondence
• Maintains patient confidentiality by adhering to professional standards, policies and procedures, and federal and state requirements
• Maintain patient confidentiality and HIPAA requirements