Medical Records Specialist

EyeCare Partners is the nation’s leading provider of clinically integrated eye care, with a national network of over 300 ophthalmologists and 700 optometrists across 650 affiliated practice locations in 18 states.

About the role

Our practice is seeking an organized, dependable individual who thrives in a fast-paced environment and enjoys working with people. The Medical Records Specialist processes all medical records requests through prompt and courteous service in a high-volume, patient-focused setting.

Responsibilities

• Respond to written or telephonic requests for medical records in a timely manner.
• Maintain patient files in the Electronic Medical Record (EMR) system.
• Respond to subpoenas according to operational standards.
• Retrieve patient information as directed.
• Maintain patient confidentiality by adhering to professional standards, policies and procedures, and federal and state requirements.
• Communicate problems or irregularities to management.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED equivalent.
• Previous experience working with medical records in the healthcare industry is preferred.
• Strong customer service skills.
• Basic computer skills.
• Excitement to learn and grow.
• Must exhibit patient confidentiality at all times.
• Detail-oriented with the ability to work with changing priorities.
• Strong written and verbal communication skills.
• Favorable result on background check required.
• Must be able to provide proof of identity and right to work in the United States.

Qualifications

• One year of related experience and/or training; or equivalent combination of education and experience.
• Experience using Electronic Medical Records (EMR) systems preferred.
• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
• Computer proficiency and ability to quickly learn new applications.

Physical Requirements

• Frequent walking (75%), sitting (50%), and standing (50%).
• Regular bending, stooping, and reaching (25–50%).
• Ability to lift, carry, push, and pull items up to 25 lbs.
• Strong fine motor skills and full use of hands for constant grasping, writing/typing, and technology use.
• Visual and auditory acuity, including color, depth, peripheral vision, and ability to adjust focus, required 100% of the time.
• Occasional driving or climbing may be necessary.

Benefits

• Full benefits package: medical, vision, dental, and life insurance.
• 401k with employer matching.
• Paid time off and paid holidays.
• Paid maternity leave.
• Employee discounts.
• Competitive base pay.

Schedule

• Full-time position.
• Offices open Monday–Friday, 7:30 AM–5:30 PM; shifts typically scheduled within these hours.
• May require working slightly earlier or later as needed.
• Required travel to other clinics in the area on an as-needed basis.