Medical Records Specialist

About the role

Community Healthcare Network is seeking a Medical Record Specialist (MRS) responsible for processing all release of information (ROI), specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.

Responsibilities

• Reviews the release of requested medical records and ensures that the process is HIPAA compliant and timely
• Maintains and protects sensitive and private information by keeping patient records confidential in accordance with ambulatory care, The Joint Commission, HIPAA, local, state, and federal laws and regulations
• Investigates possible violations of HIPAA policies and procedures and reports to Associate Director, Medical Records
• Receives and processes requests for patient health information in accordance with company and facility policies and procedures
• Standardizes all records that are contained in the medical record in collaboration with medical and administrative staff
• Documents all medical records request by creating telephone encounters in CHN’s Electronic Medical Record system (eClinicalWorks “eCW”) and assigns to appropriate staff
• Responds to requests for patient records both internally and externally via phone, email, and fax
• Maintains working knowledge of company and facility software
• Monitors third-party vendor software and processes
• Responsible for scanning and uploading records to eCW
• Engages in ongoing training, education, and professional activities to enhance knowledge, skills, and professionalism
• Informs manager of work, site difficulties, and/or fluctuating volumes
• Performs other related duties as assigned

Qualifications

• High School Diploma or GED
• Bilingual Spanish is a preferred