Medical Records Specialist

About Bluebird Kids Health

Bluebird Kids Health is a dynamic organization providing value-based pediatric primary care to underserved communities. We aim to deliver exceptional care, ensuring every child can thrive. Services include comprehensive primary and urgent care, care coordination, chronic disease management, and population health supports. Success is measured by improved health outcomes, reduced costs, enhanced patient experiences, and a supportive work environment for clinicians and staff.

Position Description

Bluebird Kids Health is seeking a Medical Records Specialist to manage patient health records efficiently and comply with regulations. Key responsibilities include processing medical record requests, performing ROI activities, and collaborating with various stakeholders to support health information management.

What You’ll Do

• Receive, verify, and initiate processing of all medical record requests in accordance with HIPAA, state regulations, and organizational policies.
• Collaborate with ROI vendor partners to ensure requests are fulfilled within required times.
• Maintain vendor performance, address escalations, and ensure compliance with regulatory and internal standards.
• Escalate vendor concerns, delays, or compliance issues to the Operations Manager or Compliance team.
• Provide timely, efficient responses to ensure patient needs are met through preferred communication methods.
• Proactively engage with requestors to follow up on inquiries or messages, ensuring continuous patient support and timely resolution of concerns.
• Escalate legal requests (e.g., subpoenas, court orders, attorney requests) to the Legal and Compliance team for review and approval before processing ROI.
• Partner with internal teams to ensure timely and accurate completion of medical record-related workflows.
• Collaborate with requestors, patients, and vendor partners to resolve inquiries regarding release or requests for medical records.
• Safeguard the privacy and security of protected health information (PHI) at all times.
• Adhere to HIPAA requirements and organizational policies and procedures.
• Support audit readiness through complete and accurate documentation of disclosures of health information.
• Participate in process improvement initiatives related to health information management and ROI workflows.

What You’ll Need

• A high school diploma or equivalent
• 1-2 years of experience in healthcare health information management
• A strong understanding of HIPAA regulations and patient privacy requirements
• Excellent organization and time-management skills to handle multiple tasks simultaneously
• Proficiency in using multiple technology platforms including EHRs, digital patient engagement tools, and productivity tools

What We Offer

• The opportunity to support outreach and engagement activities within a mission-driven pediatric care delivery organization
• A competitive compensation package with performance incentives and, for some roles, equity participation
• A collaborative and dynamic workplace with significant professional growth opportunities
• A diverse and inclusive company culture that values every team member's contribution to our mission
• Competitive medical, vision, and dental insurance products
• Employee assistance, caregiver support, commuter benefits, flexible spending accounts, health savings accounts, short- and long-term disability benefits, and other exclusive employee benefits
• Generous paid time off