Medical Records Coordinator

Responsibilities

• Provide exceptional personalized, and professional service.
• Process medical record requests received through multiple channels such as voicemail, fax, email and phone call via Medical Record Request worklist in RIS.
• Retrieve, review, and prepare the appropriate patient information from eRAD.
• Initiate calls as needed for clarification or verification, and complete requests according to policy.
• Verify patient identity and requestor authorization prior to releasing information, applying minimum necessary standards and privacy policies.
• Log, track, and document disclosures of information per organizational policy and applicable law.
• Maintain confidentiality and security of protected health information (PHI) at all times.
• Report any breach related incidents via company policy and inform leadership immediately.
• Perform other related duties as assigned by Operations leadership.

Requirements

• Health care registration, physician billing and/or medical reception/medical office experience preferred.
• Experience working with a computerized scheduling system preferred.
• Must be able to type accurately with precise data entry skills.
• Proficiency in software and customer service tools (e.g., Salesforce).
• High school diploma or equivalent.

Qualifications

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercise confidentiality in all areas of performance.
• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
• Follows OSHA regulations, RadNet and site protocols, policies and procedures.
• Follows HIPAA, FDA, compliance, privacy, safety and confidentiality standards at all times.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
• Consistently adheres to the time management policies and procedures.
• Completes job responsibilities in a quality and timely manner.

Benefits

• This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking.
• Must be able to use a computer and other office machinery including copiers, scanners and computer software.
• Also, must be able to lift up to 10 pounds occasionally.
• The position requires the ability to travel (~20% of time).

Schedule

• This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking.
• Must be able to use a computer and other office machinery including copiers, scanners and computer software.
• Also, must be able to lift up to 10 pounds occasionally.
• The position requires the ability to travel (~20% of time).

Pay

$16-$19 per hour.