Medical Records Clerk

About the role

Samaritan Daytop Village provides life-changing services in mental health, addiction recovery, housing, and more to help individuals and families across New York rebuild their lives. We serve over 33,000 clients annually at more than 60 locations throughout the five boroughs, as well as Suffolk, Rockland, Sullivan, Westchester, and Ulster Counties. The Medical Records Clerk ensures all records are maintained securely in compliance with HIPAA and privacy standards, processes internal and external record requests, and provides administrative support to the Quality Assurance department.

Responsibilities

• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Gathers documents and information from paper sources and/or electronic health records.
• Ensures medical records and/or billing claims are assembled in standard order and are accurate and complete.
• Safeguards confidential patient data and maintains compliance with HIPAA, HITECH, and 42 C.F.R Part 2 standards.
• Reviews and processes requests for patient records from patients, insurance companies, health care providers, OASAS, the Justice Center, and other external entities.
• Reviews Medical Record Requests to ensure that the Consent for Release of Information (ROI) is filled out completely, signed and dated by the client.
• Prior to releasing a record, reviews medical records for missing information and coordinates with program staff to resolve any discrepancies, as appropriate.
• Liaises with program staff to ensure release of records is not therapeutically contraindicated, as appropriate.
• Maintains medical record tracker and ensures all medical requests and released information is filed appropriately.
• Liaises with Legal Department as necessitated by request.
• Provides ad-hoc administrative support and assistance for the Quality Assurance and Compliance department.

Qualifications

• High School Diploma or equivalent
• Minimum of one year of experience in a medical or clinical setting
• Strong attention to detail, accuracy, and thoroughness
• Working knowledge of medical terminology
• Technical proficiency with Electronic Health Record (EHR) systems, Microsoft Office Suite, and standard office equipment
• Familiarity with HIPAA and medical privacy regulations
• Ability to work independently, manage tasks efficiently, and handle requests in a fast-paced environment
• Strong communication, collaboration, adaptability, and emotional intelligence for managing sensitive data

Pay

Hourly rate of $27.82 (annualized at 35 hours per week to $50,634).

Benefits

• Medical, dental, and vision insurance
• 25 days of paid time off
• Access to a retirement account with an employer match
• Tuition reimbursement
• Access to daily pay

Schedule

Full-time, non-exempt role. Hybrid with an expectation of working 3 days a week in the Briarwood, Queens office, Monday–Friday 9:00 am–5:00 pm.