Medical Records and Communications Coordinator

About the role

As a Medical Records and Communications Coordinator, this person will facilitate the management of all patient record requests at the New York Proton Center, answer patient questions and educate them on the Intake process, update patients and facilities on record requests, confirm insurance details and referral status, receive and redirect phone calls, upload and organize records, manage patient demographics, monitor patient and physician communication, and perform other administrative responsibilities.

Responsibilities

• Communicate with physician, patients, Intake & Revenue Cycle teams
• Prepare patient charts and gather information and documents for new patients
• Answer, screen and forward incoming Intake phone calls
• Facilitate communication between potential patients and NYPC team members
• Ensure that the medical records are organized, accurate and complete
• Coordinate the release of medical information to insurance companies, law firms, subpoenas, court orders and medical facilities
• Transfer data into the facility’s main system database
• Scan and record patient information
• Comply with all New York Proton Center policies related to Privacy Rules established under the Health Information Privacy and Portability Act of 1996 (HIPAA)
• Complete medical record requests for physician teams
• Perform other job-related duties, as assigned

Requirements

• Bachelor’s degree preferred
• Minimum of one-year medical office experience, required
• Proficiency in Microsoft Office Suite
• Strong written and verbal communication skills
• Ability to multi-task
• Strong attention to detail

About the Area

New York City is a major metropolitan city and is home to world-renowned cultural offerings. Outdoor attractions include a variety of parks and greenspaces including Central Park, the Brooklyn Botanical Gardens, the Bronx Zoo, and the High Line; multiple waterfronts on the island afford convenient access to scenic activities. Cultural activities abound in Broadway, Madison Square Garden, Lincoln Center, The Metropolitan Museum of Art, and the Museum of Modern Art, Iconic sites include the Statue of Liberty, Empire State Building, Rockefeller Center, Times Square, and the One World Trade Center; championship teams in every major league sport; shopping abounds in SoHo, Fifth Avenue, Chelsea Market, and the Fashion district; and culinary offerings are second to none. The New York Proton Center is well-located for city living and suburb living, with multiple suburbs located 25 minutes from the Center, home to some of the best public-school systems in the country.

Schedule

Hybrid Schedule