Medical Receptionist Primary Care

Position Summary

Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

About the Role

Join a collaborative, family-like team at Park Nicollet Rogers where medical receptionists are key to both patient experience and clinic operations. In this fast-paced setting, you will support a team of 11 clinicians and help care for 100–140 patients each day by managing patient flow, coordinating communication, and delivering outstanding front-line service. Our clinic provides care across Internal Medicine/Pediatrics, Pediatrics, and Family Medicine, serving patients of all ages in the Rogers community.

Responsibilities

• Provide support to greet patients, collect co-pays, schedule follow-up appointments and referrals
• Support departmental clerical duties
• Provide excellent customer service, complete defined work in a timely and professional manner
• Support on-going process improvement and organizational/department changes
• Maintain patient confidentiality to protect patient rights
• Accept additional related tasks
• Maintain a clean and orderly work area

Qualifications

• 6 months related experience
• Accurate computer/keyboarding skills required
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients
• Proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine

Preferred Qualifications

• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection

Benefits

• Competitive benefits package (for eligible positions)
• Medical insurance
• Dental insurance
• A retirement program
• Time away from work
• Insurance options
• Tuition reimbursement
• An employee assistance program
• Ongoing clinic
• Onsite clinic
• Many more!

About Us

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world. At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits

• Designed To Support Your Total Health
• Nurturing your diverse talents
• Valuing your dedication
• Supporting your work-life balance
• Comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities
• Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.