Medical Office Receptionist - Primary Care

Hourly pay range: $18.38 - $26.65. The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Schedule

• Full Time: 40 hours/week
• Mon & Tues: 7:00 AM – 7:00 PM
• Wed–Fri: 7:00 AM – 5:00 PM
• Sat: 8:00 AM – 12:00 PM
• Occasional travel to other locations and flexible hours to meet operational needs

Responsibilities

• Greets incoming patients and visitors at various points of service within the facility providing congenial and hospitable customer service.
• Refers patients and visitors to appropriate department or resource.
• Notifies appropriate resource of patients and visitors arrival in a timely manner.
• Assures patient demographics and eligibility are correct.
• Receives and forwards telephone calls and takes and relays messages per protocol.
• Registers new patients and schedules appointments for providers and services.
• Reschedules appointments and follows up on cancelled and missed appointments.
• Collects co-pays and balances and makes follow-up appointments as necessary.
• Responds to patient and visitor questions in a timely and appropriate manner utilizing knowledge of the organization's policies and procedures.
• May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution.
• Performs various clerical duties as needed in assigned work areas. May order supplies for work area, open mail, etc.
• Operates standard office machines including computer, calculator, photocopier, fax, and credit card terminal.
• May assist with medical records and clinical personnel as needed.
• Maintains work and waiting areas in a neat and professional manner.
• May perform a variety of special projects as assigned.
• Adheres to all NCH standards, policies, and procedures.

Requirements

• High school diploma or GED
• One year of customer service work experience or interaction with the public required
• Knowledge of medical terminology preferred

Skills

• Proficient computer skills

Benefits

• Premium pay for eligible employees
• Career pathways to promote professional growth and development
• Various medical, dental, and vision options
• Tuition reimbursement
• Free parking
• Wellness program
• Savings plan
• Health savings account options
• Retirement options with company match
• Paid time off and holiday pay
• Community involvement opportunities

Visa sponsorship available for nursing and lab roles.