Medical Receptionist - Primary Care

Position Summary

The primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

About the Role

We are a group of healthcare workers who are passionate about helping patients and their families with improving their health. With a team of 11 clinicians, we see approximately 100 patients a day from birth to end of life. Our clinicians consider our frontline team members as colleagues and partner with them to take great care of our patients. Collaborating with all members of the team is how we have continued to have excellent patient experience results and maintain high quality patient measures.

Responsibilities

• Greet patients with a warm welcome
• Check in patients
• Assist patients with scheduling needs
• Manage patient forms
• Follow up phone calls to patients
• Perform electronic medical record tasks
• Solve problems

Requirements

• 6 months healthcare related experience
• Accurate computer/keyboarding skills required
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine

Qualifications

• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection
• Ability to promote and maintain good patient relations and patient confidentiality
• Ability to work in a fast-paced and structured environment
• Ability to sit for long periods of time

Skills

Not specified

Benefits

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

About Us

We are a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world. At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits

Designed To Support Your Total Health As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.