Medical Receptionist

About the role

The Front Office Associate plays a crucial role in ensuring smooth operations within the clinic. They are responsible for managing patient check-ins and check-outs, updating and verifying insurance information, scheduling appointments, and maintaining patient files.

Responsibilities

• Performs patient check-in process, verifies and updates demographics, and updates insurance information.
• Navigates and schedules patients in the Electronic Medical Records system.
• Sends authorizations and referrals as required.
• Contacts patients to confirm and update appointments.
• Documents patient’s chief complaint, medical history, and medications.
• Administers topical ophthalmic and dilation medications.
• Maintains a clean and orderly waiting area.
• Files charts and ensures accurate documentation in the Electronic Medical Records system.
• Manages supply deliveries and reroutes them appropriately.
• Ensures a professional and welcoming environment for patients.

Requirements

• High School education or equivalent.
• Valid driver’s license and auto insurance.
• Experience in a medical office or customer service preferred.
• Ability to travel to other clinics as needed.