Medical Receptionist

About the role

At American Family Care, we're not just treating patients—we're revolutionizing how people access healthcare. This role is crucial in our mission to provide the best patient care experience in the urgent care space.

Responsibilities

• Meticulously verify coverage BEFORE services are provided, preventing claim denials, and maximizing revenue capture
• Excel at financial counseling by confidently explaining costs, billing processes, and insurance complexities to patients in a way they understand
• Solve billing problems proactively, identifying and resolving insurance discrepancies and billing issues before they impact revenue
• Drive patient satisfaction by delivering exceptional service even during difficult financial conversations—keeping patients happy while handling payment matters
• Be the face of AFC by greeting patients with warmth and professionalism that sets us apart in healthcare
• Own the front desk flow by processing payments, scheduling appointments, and managing patient check-ins with lightning efficiency
• Protect patient information by maintaining organized records while strictly following HIPAA regulations

Requirements

• A high school diploma is required
• X-Ray Technician, Medical Assistant, or related certification is a plus
• Active BLS certification required or must be obtained within a defined onboarding period

Qualifications

• Experience with insurance verification and medical billing is essential
• The ability to explain complex insurance concepts to frustrated patients with empathy and clarity
• An obsessive attention to detail—single-digit errors in an insurance ID can cost thousands
• Experience as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting
• Tech-savvy with medical billing software and EMR systems
• Excellent problem-solving skills and the ability to find billing solutions that work for both patients and the clinic
• A positive attitude even when dealing with challenging financial conversations

Benefits

• Medical, Dental & Vision Insurance (available after 30 days)
• Mental Health & Prescription Coverage
• Health Savings Account (HSA) with employer contributions
• Short & Long-Term Disability + Life Insurance
• 401(k) with Employer Match
• Paid Time Off starting at 152 hours/year
• Employee Assistance Program (free counseling sessions)
• Uniform Allowance + Verizon Discount + More

Pay

The anticipated pay range for this position is $18.00 to $22.00 per hour. Actual compensation may vary based on a variety of factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and market conditions.

Schedule

This role offers a full-time schedule with flexible shifts, including some evenings and weekends.