Medical Receptionist - Primary Care

About the role

The organization is a primary care medical practice operating three locations on Long Island, New York. It serves approximately 60 patients per day per location and employs around 40 staff members including 10 providers. The practice addresses the challenge of delivering accessible primary care services to a sizable patient base across multiple sites. The MEDICAL RECEPTIONIST - PRIMARY CARE is responsible for managing high volumes of patient communication and administrative tasks to support efficient clinic operations across three locations. This role is pivotal in ensuring timely appointment scheduling, effective patient interaction, and accurate electronic health record (EHR) navigation. The position contributes to maintaining smooth front desk workflows, patient satisfaction, and coordination between patients and healthcare providers.

Responsibilities

• Handle inbound patient calls professionally and patiently across three locations.
• Manage appointment scheduling, rescheduling, and coordination following office protocols.
• Navigate EHR systems to review patient charts, document interactions, and support calls.
• Route messages, refill inquiries, and clinical concerns to appropriate team members.
• Adhere to established office workflows and escalate issues when necessary.
• Support clear communication among patients, staff, and providers.

Requirements

• Experience in healthcare, medical office, primary care, or medical receptionist roles.
• Skilled in managing high-volume inbound patient calls with professionalism.
• Proficient in EHR/EMR navigation and documentation; AdvancedMD experience preferred.
• Experience with appointment scheduling and following clinical office protocols.
• Knowledge of basic medical terminology.
• English proficiency in speaking and writing.
• Ability to provide necessary background clearances prior to onboarding.

Pay

$5 to $6 hourly, depending on experience.