Medical Receptionist - Primary Care

About the role

Position Summary: Call Center: If an employee’s main tasks are dedicated to incoming calls in a Call Center environment; the primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department. Front Desk: The primary responsibilities for employees providing support within a department are to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties. Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.

About Us: At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world. At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Responsibilities

• Handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours.
• Meet department specific agent expectations regarding measurement and follow defined guidelines and processes.
• Greet patients.
• Collect co-pays.
• Schedule follow-up appointments and referrals.
• Support departmental clerical duties.
• Provide timely and courteous assistance to ensure quality service.
• Provide service support to patients who request care.

Requirements

Education, Experience or Equivalent Combination: 6 months related experience

Licensure/ Registration/ Certification: NA

Knowledge, Skills, and Abilities: Accurate computer/keyboarding skills required. Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients. Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Qualifications

Education, Experience or Equivalent Combination: Some medical background preferred.

Licensure/ Registration/ Certification: NA

Knowledge, Skills, and Abilities: Strong verbal and written communication skills; Human relations sensitivity and customer service skills; Listening and telephone etiquette skills; Medical terminology knowledge desirable; Comfort in asking patients for copays and race collection; Ability to promote and maintain good patient relations and patient confidentiality; Ability to work in a fast-paced and structured environment; Ability to sit for long periods of time; Ability to key for long periods of time.

Benefits

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting