Medical Receptionist/Medical Assistant - Primary Care

About the role

Bargaining Unit: Outpatient Clinics - EA. Assists the physician or mid-level practitioner in the examination and treatment of patients performing technical services; within the scope of practice of the medical assistant, both in family and specialty care. This position also will assist in the daily clerical/receptionist operations of the MSC Clinics.

Responsibilities

• Interviews patients, obtains vital signs and documents this information in the patient record.
• Prepares treatment rooms for examination of patients and special procedures.
• Drapes patients as needed and positions instruments and equipment.
• Follows the policy for cleaning and/or processing instruments for sterilization and demonstrates proper sterile technique.
• Safely operates and maintains medical equipment as directed by the supervising physician/designee and policy.
• Obtains test results and records as requested by the medical provider.
• Administers intramuscular, subcutaneous and intradermal injections; verifying correct medication and dosage with licensed clinical staff and obtaining needed consent.
• Routine Clinical Laboratory Improvement Amendments (CLIA) waived laboratory testing, as directed by the supervising physician/designee.
• Performs ear lavage for ear wax removal.
• Reinforces patient education materials/instructions under specific written authorization of the medical provider.
• Completes all tasks daily as assigned.
• Enters data into the computer as needed to maintain office and patient records; has ability to accurately access and maintain information on various Electronic Medical Record (EMR) systems.
• Obtains prior authorization for medications.
• Maintains par levels of medical supplies and medications. Keeps rooms well-stocked and organized per practitioner preferences. Reports deficiencies to Clinic Supervisor or Lead for ordering.
• Ensures all outdated supplies, materials and medications are discarded and replaced per policy.
• Maintains cleanliness of patient exam rooms.
• Receives visitors, determines nature of business, and directs as appropriate in a courteous and professional manner.
• Retrieves messages and performs follow-up on them; utilizing medical assisting skills.
• Answers telephones and gives information to callers or routes as appropriate.
• Maintains and schedules appointments; using advance knowledge of clinical needs to ensure accurate schedules are maintained. Informs staff of significant schedule changes. Informs physician of commitments, surgeries and meetings.
• Documents and follows up as appropriate on no show appointments.
• Registers patients; inquires with all returning patients as to changes in address, phone and insurance information.
• Prints and updates schedules for all practitioners.
• Pull daily charts and attach super bills, and any required paperwork.
• Advanced knowledge of billing work queues and processes.
• Prepares daily charge batch.
• Collects payments and office co-pays, deductibles and self-pay balances at time of service. Maintains an accurate cash box.
• Using medical assisting skills completes various forms and authorizations for patients.
• Schedules diagnostic tests and/or surgeries per specific physician practice.
• Handles flow of patient reports, ensuring appropriate practitioner review and signatures.
• Files/scan reports in the medical record, and files and retrieves charts into and from filing system.
• Maintain par levels of all forms and office supplies and report any deficiencies to Practice Lead.
• Works closely with clinic leads and preceptors on clinic processes/procedures including training of staff as needed.
• Demonstrates System Values in performance and behavior.
• Complies with System policies and procedures.
• Other duties as may be assigned.

Qualifications

• No educational requirement.
• Nevada Lab Assistant required within 3 months of hire (only for employees working in Nevada).
• BLS: Employee will be enrolled in the Resuscitation Quality Improvement (RQI) Basic Life Support (BLS) Entry or Prep Curriculum (depending on previous BLS certification) within 3 months of hire.
• A willingness to be trained on-the-job in duties not previously learned is essential.
• Knowledge of medical terminology, as well as familiarity with medical documents and medical chart components.
• Preferred: One-year experience as a medical assistant and customer/patient service position.
• Preferred: Experience as medical assistant in a medical office, working in a clinical setting with patients and handling charts.
• Preferred: Bi-lingual Spanish.
• No supervisory responsibilities.

Pay

$29.37/hour + DOE