Medical Receptionist - Main OR - PACU - FT Days 05:30 - 18:00

Located in Nashville, Tennessee, Vanderbilt University Medical Center operates at a global crossroads of teaching, discovery, and patient care. It is a community where your expertise is valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where uniqueness is celebrated.

About the Role

Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication.

Schedule

• Full-Time Day Shift: 5:30 am - 6:00 pm (three 12-hour shifts per week)
• Shifts rotate throughout the week
• Set schedules are not available; schedules are determined by unit clinical staffing needs

Preferred Qualifications

• One year of previous experience in a hospital setting
• Flexible availability
• Professionalism and reliability
• Excellent communication and teamwork skills
• High emotional intelligence

Responsibilities

• Processes orders according to guidelines, follows computer downtime procedures
• Enters and updates information in computer system to assure current information and retrieves data accurately
• Maintains unit log according to guidelines, makes follow-up appointments, and performs discharge-related clerical tasks
• Responds to patient call system and patient requests, providing clear, current information to families, visitors, and staff
• Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit-specific monitoring devices, and pneumatic tube system to facilitate flow of communication, equipment, and supplies
• Orders, maintains, and uses supplies in a cost-effective manner

The responsibilities listed are a general overview of the position; additional duties may be assigned.

Technical Capabilities

• Customer Service (Novice): Focuses on the needs and requirements of customers, anticipates their needs, remains sensitive to customers while performing services for them, and is responsive to customer needs.
• Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
• Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette, and competencies necessary for successful telephone communication with customers.

Core Accountabilities

• Organizational Impact: Performs tasks that are typically routine and may impact team's performance with occasional guidance.
• Problem Solving/Complexity of Work: Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes, and procedures that apply to your own job.
• Team Interaction: Provides guidance to entry-level co-workers.

Core Capabilities

• Supporting Colleagues:
  • Develops Self and Others: Continuously improves own skills by identifying development opportunities.
  • Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles, and develops relationships across areas.
  • Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
• Delivering Excellent Services:
  • Serves Others with Compassion: Invests time to understand the problems and needs of others and how to provide excellent service.
  • Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
  • Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
• Ensuring High Quality:
  • Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
  • Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
• Managing Resources Effectively:
  • Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
  • Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
  • Makes Data-Driven Decisions: Uses accurate information and good decision-making to consistently achieve results on time and without error.
• Fostering Innovation:
  • Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
  • Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
  • Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Requirements

• High School Diploma or GED
• Less than 1 year of relevant work experience

Benefits

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement, and/or wellness offerings to enhance your well-being and professional growth.