Medical Receptionist: FT Days

Retention Bonus: $1,500. Sandusky was voted “Best Coastal Small Town in America” — enjoy living and working along the beautiful shores of Lake Erie. Firelands Health offers support to help you manage your personal life while building a career, including tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, and monthly employee events.

About Firelands Health

Firelands Health is the largest and most comprehensive healthcare resource in the Sandusky Bay region, serving Erie, Ottawa, Sandusky, and Huron counties with a regional population of over 300,000 residents. As a locally managed and governed not-for-profit facility, we are “big enough to care for you, and small enough to care about you.” Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.

Our Core ACE Values:

• Attitude: We choose to be positive and inclusive every day.
• Commitment: We are committed to exceed the expectations of those we serve.
• Enthusiasm: We will work passionately to make a difference.

Responsibilities

• Greet patients, vendors, and other visitors; notify appropriate staff of their arrival.
• Operate telephone console to route incoming calls and place outgoing calls.
• Schedule patient appointments and obtain current, accurate insurance information each visit.
• Verify coverage through insurance company and obtain pre-certifications or prior authorizations as needed.
• Maintain daily accurate records for timely billing of accounts.
• Notify patients of account status and payments due using collection techniques to assist in keeping accounts receivable current.
• Obtain, verify, update, and scan patient information; provide support services to patients and medical staff.
• Verify patient’s current insurance coverage through insurance websites.
• Collect and post co-pays and past due balances; complete necessary forms and obtain signatures.
• Obtain prior authorizations and pre-certifications as needed.
• Manage referrals through EMR.
• Follow incentive guidelines to help the practice meet Meaningful Use and Patient Centered Medical Home goals.
• Perform daily banking through Virtual Merchant and FRMC cashiers.
• Prepare a daily financial spreadsheet for the practice.
• Ensure timely, accurate, and complete submission of information to the Central Billing Office.
• Use collection management reports to keep accounts receivable current.
• Identify instances of Red Flag Identity theft patterns and report potential threats to the Privacy Officer.
• Request, locate, send, and receive patient medical records according to federal, state, or local guidelines.
• Maintain medical appointments for patients.
• Answer phones in a pleasant manner, screen calls, and direct callers appropriately and expeditiously.
• Maintain a clean, orderly waiting area, including patient message board, children’s area, and reading materials.
• Organize and maintain an inventory system to ensure adequate levels of supplies with emphasis on patient care and cost containment.
• Demonstrate competence related to the application of core values.
• Practice all facets of health and safety.
• Demonstrate competence in communication, professionalism, organizational and analytical skills, and technical/professional skills.

Requirements

• High school graduate; vocational education preferred.
• Experience in a medical ambulatory setting.
• Current CPR certification or obtained within 3 months of employment and maintained.
• Proficient in the use of personal computers with strong typing skills.
• Skilled in the use of Microsoft Outlook, Excel, and Word is desired.
• Must provide proof of identity and right to work in the United States.
• Annual tuberculin testing required; initial testing upon hire consists of a 2-step tuberculin test, symptom survey, or chest x-ray.
• Hepatitis vaccine available or waiver to decline due to prior vaccination.
• Valid State of Ohio motor vehicle operator’s license and insurable under Firelands auto policy.
• Must provide proof of personal automobile liability insurance coverage upon request.
• Successful completion of a 90-day get-acquainted period.