Medical Receptionist - Full Time - Days

Position Summary

Under the leadership of the Manager, Physician Services, the Medical Receptionist is an active member of the Physician Services team that delivers office support consistent with the strategic vision, goals, philosophy and direction of Physician Services and CRHS. The Medical Receptionist provides clerical and administrative support to the medical office staff, maintaining files and records, scheduling office appointments and preparing reports or other documents as directed. The Medical Receptionist ensures that the medical office operates in an efficient manner and collects, verifies and submits patient billing information for reimbursement.

Basic Qualifications

• Education: Requires a high school diploma with an emphasis in Office Occupations and Administrative Skills or a GED state certification. A business office school, Medical Assistant program or Associate’s degrees is preferred.
• Experience: Requires up to one year of work-related on-the-job experience or any equivalent combination of education, training and experience.
• Licensure, Registrations & Certifications: Requires and maintains a current and valid driver’s license and proof of insurance.

Essential Job Responsibilities

• Provides clerical and administrative support to the medical office staff ensuring it operates efficiently.
• Enters and tracks the timely submission of patient-related paperwork, supplemental orders and billing-related information.
• Collaborates with Financial Services to handle billing-related issues and maximize reimbursement for services rendered.
• Prepares medical office financial reports and submits reports to Financial Services according to established procedures and within established timeframes.
• Receives patient payments and prepares daily deposit for funds received according to established procedures.
• Requisitions and places into the medical office inventory all required office and medical supplies.
• Promotes teamwork on a daily basis by encouraging communication and reporting problems and concerns to the Director, Physician Services.
• Affords assistance to the physicians with reports and correspondence as directed.
• Coordinates with the medical office for sponsored special events, meetings, seminars, educational or training programs.
• Ensures the office’s physical space is well-maintained and provides a comfortable, safe and secure environment for all patients', guests and staff.
• Greet and register patients in EHR.
• Completes patient paperwork, including insurance verification.
• Collects co-pays.
• Performs petty cash reconciliation.
• Schedules appointments and maintains patient charts.
• Contact patients for upcoming appointments.
• Schedule incoming referrals.
• Performs other related job duties as assigned.