Medical Receptionist - Full Time

Starting hourly rate: $21.00 - $23.50 per hour, depending on experience.

About the role

ProSport Physical Therapy & Performance, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving Orange County and surrounding communities since 1992. We are seeking a full-time Medical Receptionist for our Costa Mesa location.

Schedule

• 40 hours per week, Monday–Friday
• Shift within the range of 7:00 AM – 6:00 PM

Responsibilities

• Greet patients and maintain a friendly, welcoming relationship with all patient care coordinators and external connections
• Communicate clearly and courteously with all staff, including clinical and corporate employees
• Answer phones, greet patients professionally, and return voicemails the same day received (maintain >85% answer call rate)
• Adhere to HIPAA policies and procedures
• Escalate patient issues and concerns to local clinical leadership and regional front office management
• Schedule patient initial evaluations and follow-up visits through the plan of care

Requirements

• High school diploma or equivalent (must be 18+)
• Practice Management System knowledge, patient scheduling capabilities, and insurance plan understanding
• Bilingual in English and Spanish preferred but not required

Skills

• Thorough knowledge of Microsoft Office; Raintree PMS experience a plus
• Strong relationship-building and customer service skills
• Ability to maintain confidentiality
• Active listening skills, including asking clarifying questions and soliciting feedback
• Strong team player attributes
• Ability to multitask while maintaining a positive and friendly atmosphere

Physical Requirements

• Prolonged sitting, with some walking, bending, stooping, reaching, and stretching
• Eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other office equipment
• Normal range of hearing and eyesight to record, prepare, and present reports