Medical Receptionist, Full-Time

About the role

American Family Care, the nation's leading urgent care provider with over 400 clinics across 26 states, is seeking a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach. This role focuses on insurance verification and revenue recovery, serving as both a revenue protection specialist and patient financial counselor. Precision with insurance verification directly impacts both patient experience and the clinic's financial health.

Responsibilities

• Meticulously verify insurance coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture
• Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand
• Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
• Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters
• Greet patients with the warmth and professionalism that makes AFC stand out in healthcare
• Process payments, schedule appointments, and manage patient check-ins with lightning efficiency
• Maintain organized records while strictly following HIPAA regulations

Requirements

• Experience with insurance verification and medical billing (non-negotiable)
• Ability to explain complex insurance concepts to frustrated patients with empathy and clarity
• Obsessively detail-oriented – a single digit error in an insurance ID can cost thousands
• Experience as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting
• Tech-savvy with medical billing software and EMR systems
• Excellent problem-solving skills and ability to find billing solutions that work for both patients and the clinic
• Maintain a positive attitude even when dealing with challenging financial conversations
• High school diploma preferred; X-Ray Tech, Medical Assistant or related certification is a plus
• Active BLS certification required or must be obtained within defined onboarding period

Skills

• Insurance verification
• Medical billing
• Financial counseling
• Patient communication
• EMR systems proficiency
• Medical billing software
• Revenue cycle management
• HIPAA compliance
• Detail orientation
• Problem-solving
• Multi-tasking
• Customer service

Benefits

• Medical, Dental & Vision Insurance (available after 30 days)
• Mental Health & Prescription Coverage
• Health Savings Account (HSA) with employer contributions
• Short & Long-Term Disability + Life Insurance
• 401(k) with Employer Match
• Paid Time Off starting at 152 hours/year
• Employee Assistance Program (free counseling sessions)
• Uniform Allowance + Verizon Discount + More

Pay

Anticipated pay range is $XX.XX to $XX.XX per hour. Actual compensation may vary based on relevant experience, skills, education, certifications, internal equity, and market conditions.

Schedule

Full-time with flexible shifts (some evenings/weekends). Guaranteed at least 36 hours per week.