Medical Receptionist, Full-Time

A leading urgent care provider with over 400 clinics across 26 states, American Family Care is seeking a detail-oriented Medical Receptionist to serve as the welcoming face of our clinic and the first step in our patient-first approach.

About the role

As our front desk receptionist, your precision with insurance verification directly impacts both patient experience and our clinic's financial health. We need someone exceptional at insurance verification and revenue recovery—your ability to accurately verify coverage, explain costs clearly to patients, and ensure clean claims will be your most valuable contribution.

Responsibilities

• Meticulously verify insurance coverage before services are provided, prevent claim denials, and maximize revenue capture
• Confidently explain costs, billing processes, and insurance complexities to patients in an understandable way
• Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
• Deliver exceptional service during difficult financial conversations, maintaining patient satisfaction while handling payment matters
• Greet patients with warmth and professionalism that reflects AFC’s commitment to outstanding healthcare
• Process payments, schedule appointments, and manage patient check-ins efficiently
• Maintain organized records while strictly adhering to HIPAA regulations

Requirements

• Experience with insurance verification and medical billing (non-negotiable)
• Ability to explain complex insurance concepts to frustrated patients with empathy and clarity
• Obsessive attention to detail—errors in insurance IDs can cost thousands
• Experience as a Medical Receptionist, Administrative Assistant, or in a customer service role within a medical office setting
• Proficiency with medical billing software and EMR systems
• Strong problem-solving skills to find billing solutions that work for both patients and the clinic
• Positive attitude during challenging financial conversations
• High school diploma preferred; X-Ray Tech, Medical Assistant, or related certification is a plus
• Active BLS certification required or must be obtained within the defined onboarding period

Benefits

• Medical, Dental & Vision Insurance (available after 30 days)
• Mental Health & Prescription Coverage
• Health Savings Account (HSA) with employer contributions
• Short & Long-Term Disability + Life Insurance
• 401(k) with Employer Match
• Paid Time Off starting at 152 hours/year
• Employee Assistance Program (free counseling sessions)
• Uniform Allowance
• Verizon Discount

Pay

The anticipated pay range for this position is $XX.XX to $XX.XX per hour. Actual compensation may vary based on relevant experience, skills, education, certifications, internal equity, and market conditions.

Schedule

Full-time with flexible shifts (some evenings/weekends). Guaranteed at least 36 hours per week.

Career Growth

• Develop highly marketable skills in medical billing and insurance—some of the most in-demand talents in healthcare
• Receive specialized training in insurance verification and patient financial counseling
• Build transferable clerical and revenue cycle management skills valuable across the healthcare industry
• Clear career path into roles like Billing Specialist, Revenue Cycle Analyst, Front Desk Supervisor, or clinic leadership as AFC expands to 500+ locations