Medical Receptionist

About the role

Since 1958, The Ear, Nose, Throat & Plastic Surgery Associates has combined quality patient care with state-of-the-art innovation. With a tradition of excellence more than 50 years strong, our unanimous goal is to serve our patient’s individual needs and exceed their expectations. We are uncompromisingly dedicated to excellence and achieving quality results for every patient that chooses to visit us.

Responsibilities

• Schedules appointments.
• Obtains all necessary information and checks half-screen for past due amounts or any other relevant information.
• Enters appointment information properly into computer including insurance information.
• Mails or faxes paperwork to new patients, explaining to patients that they need to obtain referrals, brings scans, etc. when they come to the office for their appointment.
• Answers incoming telephone calls, schedules appointments, takes clinical staff messages and forwards calls to appropriate personnel or departments.
• Reminds patients when calling them that they need to bring their insurance card for each visit and confirms HMO patients have their referrals.
• Cancels or reschedules appointments on the computer if necessary for these patients.
• Notifies the front desk staff and surgery scheduler of these changes.
• Utilizes White Book as daily resource and is familiar with the contents of the White Book to use as a daily resource.
• Looks up chart numbers/EHR for Medical Records.
• Checks patient reception area daily before going to lunch to be sure it is neat, clean, and stocked with magazines, so the area is ready for the afternoon patients.
• Greets and checks in patients with a positive, courteous, expeditious, and professional manner when they arrive for their appointments, verifies insurance authorizations, completion of appropriate paperwork, answers phones, and helps to route clinical staff messages.
• Checks out patients as they leave the office, collects patient due amounts, answers phones, helps to route telephone messages from the answering service and other front desk duties.
• Answers incoming phone calls, makes appointments, takes clinical staff messages, and backs up check-in front desk position on a routine daily basis.
• Pulls charts daily for clinical staff for all lab reports and files charts.
• Confirms patient appointments.

Requirements

• Strong communicator and all communications are done with professionalism and respect.
• Excellent computer skills.
• Motivated to learn.

Education and Experience

• High school diploma or general education degree (GED).

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Computer Skills

• Must have computer knowledge of basic programs such as Microsoft Word and Google programs.

Mathematical Skills

• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money.

Reasoning Abilities

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

• This job does not require any specific certificates, licenses, or registrations.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear.
• The employee is occasionally required to reach with hands and arms.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, and distance vision.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually moderate.

Note

• This job description is not intended to be all-inclusive. Other duties as assigned to meet business needs.