Medical Receptionist
YAI · Queens, NY · 1 mo ago
Healthcare$17/hrPart-time
Key/Essential Functions & Responsibilities
- Maintains front desk/reception area, keeping it neat and free of clutter and ensuring all the necessary supplies are accessible.
- Greets visitors entering the clinic, including patients with disabilities and their families, with a positive, helpful attitude and provides superb customer service.
- Manages a busy waiting room, ensuring all patients are appropriately checked in, assists with patient flow and addresses or escalates patient and family concerns or questions, as needed.
- For PHC assignments, collects intake and/or other patient documentation for nursing review and updates registration information in Electronic Medical Record (EMR).
- Conducts patient insurance eligibility checks at time of appointment to ensure coverage is available/active. Collects copayments and/or other payments for service from patients, if applicable.
- Schedules appointments and follow-up appointments for patients in person or by phone.
- Contacts patients and/or circles of support to follow-up regarding missed appointments or to confirm upcoming appointments.
- Aids Practice Administrator with reviewing daily schedules and contacts patients to schedule appointments in available openings to maximize productivity by filling schedules.
- Aids with coordination of transportation for patients by making requests to schedule pick-ups and/or drop-offs with transportation services (e.g. Access-A-Ride, ride-share services, etc.) and may dispense MetroCards to eligible patients for authorized amounts, in accordance with applicable processes and procedures.
- Participates in quality improvement activities and escalates quality, compliance and/or safety concerns to Practice Administrator, supervisor or other applicable departments in accordance with policies and procedures or as directed by supervisor.
- Monitors and responds to emails in a timely manner to answer inquiries from clinic staff or other support departments (e.g. Billing Department), obtain or provide information or receive assignments from supervisor.
- Complies with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA).
- Performs all other duties, as assigned.
For Article 16 Clinic
- Answers and screens telephone calls on a multi-line system in a timely and professional manner, handling inquiries, referrals, taking detailed messages and/or directing calls to appropriate parties.
- Receives letters, packages and other mail, sorting and distributing to appropriate staff or departments.
- Registers new patients and processes new service requests in EMR.
Minimum Qualification Requirements
- High School diploma or its educational equivalent; and Six (6) months experience working as a receptionist or performing receptionist and/or clerical duties in an office, clinic or similar work environment; or Satisfactory combination of education, experience and/or training.
- Ability and willingness to travel to and/or provide coverage at other clinic location(s) across New York City, as scheduled or requested.
- Basic knowledge of Microsoft Office, specifically Word and Outlook and ability to learn electronic systems (e.g. Workday, Practice Management or similar databases etc.).
- Excellent interpersonal skills, including the ability to effectively communicate with patients, circles of support and clinic staff at varying levels.
- Strong customer service skills and professional manner.
- Demonstrated time-management skills, including the ability to switch between and plan, organize and prioritize tasks.
- Basic problem-solving skills and good judgment.
- Ability to meet essential physical demands of position including: using hands to finger, handle or feel objects, tools or controls; sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling and reaching with hands and arms.
Preferred Qualification Requirements
- Prior clerical or receptionist experience in a healthcare facility.
- Experience with individuals with intellectual and developmental disabilities (I/DD).
- Verbal and/or written fluency in a second language preferred, Spanish highly preferred.