Medical Receptionist

About the role

Park Nicollet is seeking a Medical Receptionist to join their team. This role is part of the Partner for Good initiative aimed at enhancing patient care and experience.

Responsibilities

• Handle incoming calls with a minimum of 93% availability, signing in and out promptly during scheduled hours.
• Maintain department-specific agent expectations and adhere to defined guidelines and processes.
• Greet patients, collect co-pays, schedule follow-up appointments, and manage departmental clerical duties.
• Provide service support to patients requesting care, ensuring quality service through timely and courteous assistance.

Requirements

• 6 months related experience
• Accurate computer/keyboarding skills
• Knowledge of age-related growth and development principles
• Proficiency in using telephone, PC, printer, photo copier, and fax machine

Preferred Qualifications

• Some medical background
• Strong verbal and written communication skills
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge
• Ability to promote and maintain good patient relations and confidentiality
• Ability to work in a fast-paced and structured environment
• Ability to sit for long periods of time
• Ability to key for long periods of time

Benefits

Park Nicollet offers a competitive benefits package, including medical and dental insurance, a retirement program, time off, insurance options, tuition reimbursement, an employee assistance program, and onsite care. HealthPartners, the employer, is a nonprofit integrated health care organization committed to diversity, inclusion, and equal opportunity. They also emphasize health equity in care and coverage, and partner with the community to advocate for change.

About Us

HealthPartners is a nonprofit, integrated health care organization providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. They bring together research and education through HealthPartners Institute, training medical professionals and conducting innovative research worldwide. HealthPartners is committed to increasing diversity and inclusion in the workplace, advancing health equity in care and coverage, and partnering with the community to drive change.

Equal Opportunity Employer

HealthPartners is an Equal Opportunity Employer and does not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state, or local protected class.