Medical Receptionist

About the role

Pursue your passion and potential at Southington Internal Medicine, part of Optum, a division of UnitedHealth Group. Our team is dedicated to providing exceptional care and service, guided by the values of Caring. Connecting. Growing together.

Responsibilities

• Greet patients and conduct check-in process:
• Collect or verify demographic information, including key demographic fields
• Load or update insurance information as needed
• Verify eligibility and flag appointment accordingly
• Scan insurance card(s)
• Collect co-payments and outstanding balances
• Post payments received in practice management system and provide system-generated receipts
• Acknowledge patients in PM
• Schedule appointments using approved scheduling guidelines
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, "no show," late cancelations for follow up appointments for chronic conditions or preventive care
• Maintain administrative tasks in the EHR and respond timely
• Scan appropriate patient records to the EHR record system, ensure that necessary documents, lab results, etc. are available in advance of patient visits
• Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to ProHealth cash control procedures
• Absorb and assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
• Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
• Perform other duties as assigned

Requirements

• High School Diploma/GED
• 1+ years of receptionist experience
• Intermediate level of computer proficiency with Microsoft Office products
• Ability to travel 10% of the time to other practices as needed
• Ability to be flexible with work hours

Preferred Qualifications

• Experience as a receptionist in a healthcare setting
• Experience working with an electronic health record
• Experience with incoming and outgoing calls

Qualifications

• High School Diploma/GED
• 1+ years of receptionist experience
• Intermediate level of computer proficiency with Microsoft Office products
• Ability to travel 10% of the time to other practices as needed
• Ability to be flexible with work hours

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay and Schedule

The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Benefits

Discover the benefits of working at UnitedHealth Group, including:

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

UnitedHealth Group is an Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are dedicated to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.