Medical Receptionist

About the role

At ConvenientMD, we're dedicated to making healthcare more convenient in New England. We're building a team of professionals who genuinely care about improving lives and making a difference.

Responsibilities

• Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance.
• Register patients efficiently, ensuring completion of all required forms with accurate information.
• Handle insurance and billing inquiries, providing clear and concise information to patients.
• Aid ill or distraught patients as necessary and with available resources.
• Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
• Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments.
• Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations.
• Manage patient reservations (online and walk-in), registration, and scheduling specialist referrals.
• Navigate and utilize various software systems for reservation scheduling and electronic medical records.

Requirements

• Must be able to work 12-hour shifts in consecutive and/or non-consecutive days.
• Full-time: Must work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday.
• Part-time: Must work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday.
• Per diem: Must work four (4) 12-hour shifts per month, ideally working one (1) shift each week.
• Must be flexible to work nights, weekends, holidays.
• When needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic.
• Required to travel for training shifts which will occur outside of your primary clinic within a one (1) hour commute.

Qualifications

• High School Diploma or GED required.
• Proactive and confident communicator (written and verbal).
• Detail-oriented with excellent organizational skills.
• Compassionate, authentic, and patient-focused.
• Technically savvy: Proficient with Microsoft Office Suite or related software.
• Effective communicator and cross-collaborator.
• Excellent team player.
• Driven and self-motivated.
• Strong analytical and problem-solving skills.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.

Skills

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and other related programs used for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Benefits

• Access to our primary care (depending on location).
• Extensive benefit offerings including health, dental, and vision coverage, company-paid short-term disability, and optional pet insurance.
• 401(k) match after one year of service.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more.

Pay

Compensation details are not specified in the job posting.

Schedule

Schedule details are not specified in the job posting.