Medical Receptionist 2 - Hartford County

About the role

Under general supervision, coordinates and performs a variety of administrative, medical secretarial and/or operational support duties for a specified physician practice/office or clinical care center. Cross-trained in both front and back office job functions and fills-in for any position as directed by Office Manager.

Responsibilities

• Answer telephone and triage calls for the practice/office.
• Schedule appointments via telephone or in-person and makes calls to confirm appointments.
• Create and input department/provider schedules.
• Schedule/coordinate appointments with other areas of the hospital.
• Enter routine to complex patient charges into billing system for physician or care provider visits, according to protocol.
• Batch and verify patient-related documents & bills for accuracy, according to protocol.
• Complete Other Related Job Duties As Required.
• May develop, adjust and ensure implementation of operational procedures within the department, shifting work flow among support staff when necessary.
• May participate in training of office staff.

Qualifications

• Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
• Experience Required: 2 years experience as a Medical Assistant/Medical Receptionist in a Physician/Medical/hospital setting or 2 years administrative, general receptionist and/or direct customer service related experience.
• Education/Experience Preferred: Associates Degree EPIC Or Other EHR Experience
• KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • Knowledge of: Medical billing procedures, medical insurance claims procedures, and documentation required by third party payors
  • Scheduling and/or patient records or billing software such as IDX or SMS is preferred
  • Data management techniques
  • General math and accounting procedures
• Skills: Intermediate word processing, spreadsheet and data entry skills required; intermediate to advanced skill IDX preferred
• Skill in use of operating basic office equipment (eg. copier, fax, calculator, multi-function telephone)
• Good communication, organizational and interpersonal skills. May require transcription skills.
• Ability to: Maintain confidentiality of records and information
• Verify data input and correct errors
• Communicate effectively both orally and in writing
• Gather, review and compile information and prepare reports, often with deadlines
• Focus on customer needs and follow through to meet needs
• Understand and apply knowledge of department/organizational policies & procedures and resolve routine to complex problems
• Function in a fast-paced environment with strong attention to detail
• Be flexible and fill-in for multiple positions within the department