Medical Receptionist

Responsibilities

• Answer phones, check voicemail
• Review and respond to emails and tasks
• Efficiently and completely intake and schedule evaluations
• Be well versed in the patient dashboard
• Maintain and resolve conflicts in therapists' schedules
• Block appropriate times for therapists' vacations, clinic openings, and closings in the scheduler
• Update and maintain referral logs in Raintree
• Make reminder calls for next-day evaluations
• Use Raintree Connect
• Document routing in and out of electronic medical records
• Communicate relevant to a specific appointment in the appointment regarding status changes
• Reschedule missed appointments
• Be knowledgeable in the Deductible Program
• Maintain communication logs appropriately
• Prepare end-of-day reports
• Maintain HIPAA compliance
• Maintain patient charts (filing, scanning, etc.)
• Generate weekly cancellation reports
• Maintain a priority list
• Complete the daily front desk checklist
• Open the schedule for the therapist working the Saturday of that week
• Perform other daily front desk operations

Requirements

• Front desk experience
• Healthcare experience a plus
• Strong computer skills (proficient with Microsoft products)
• Ability to work in a fast-paced environment