Medical Receptionist

New Patient Development

• Respond promptly to patient inquiries (phone, text, email, website) with professionalism and warmth.
• Conduct consultations with prospective patients to explain concierge services, membership benefits, and pricing.
• Maintain and update a pipeline of prospective patients, following up consistently.
• Meet or exceed new patient acquisition goals.

Patient Experience and Coordination

• Serve as the liaison between patients and clinical staff, ensuring seamless communication.
• Welcome and orient new patients, providing necessary onboarding materials and guidance.
• Schedule appointments, tests, and procedures with accuracy and efficiency.
• Care for specialty referrals and manage patient follow-up communications.
• Afford patient satisfaction initiatives, surveys, and retention strategies.

Office Administration

• Maintain detailed and confidential patient records in EMR system.
• Process membership renewals and assist with billing inquiries related to concierge services.
• Support marketing initiatives such as newsletters, events, and educational seminars.

Qualifications

• 2+ years of experience in medical office administration, healthcare sales, or concierge healthcare setting.
• Excellent communication skills, both written and verbal.
• Strong sales and customer service orientation.
• Proficient in EMR software, Microsoft Office Suite, and CRM systems.
• Ability to multi-task, prioritize, and thrive in a fast-paced environment.
• Professional appearance and demeanor.
• High school diploma or equivalent required; Associate's or Bachelor’s degree preferred.
• Preferred Skills:
  • Background in healthcare marketing or membership-based services.
  • Knowledge of HIPAA compliance standards.
  • Prior experience in luxury service industries (concierge, hospitality, private healthcare).