Medical Practice Manager - Primary Care and Pediatrics

About the role

Make a difference in the way healthcare is delivered in our community. Join Community Health Center of the North Country (CHCNC), where we provide comprehensive, equitable, and accessible high-quality health care and human services to individuals and families of all income levels and those with individualized needs. We are seeking an experienced Practice Manager to lead the day-to-day operations of our Ogdensburg health center, supporting primary care and pediatric services. This is a hands-on leadership role for someone who enjoys developing people, solving problems, supporting providers, and creating an efficient, positive experience for patients and staff.

Responsibilities

• Lead practice operations: Oversee daily operations of the health center, ensuring efficient delivery of primary care and pediatric services.
• Coordinate provider schedules and appointment access, including follow-up on canceled and no-show appointments.
• Partner with providers, staff, and leadership to resolve operational challenges and improve the delivery of care.
• Monitor productivity, patient satisfaction, and other performance metrics and support improvement initiatives.
• Support effective use of the electronic medical record (EMR) and other practice technology.
• Lead and develop staff: Recruit, onboard, train, and supervise administrative and clinical staff in collaboration with Human Resources.
• Set clear expectations, provide coaching and feedback, conduct performance evaluations, and address performance concerns as needed.
• Foster a positive, collaborative, and accountable work environment.
• Ensure providers and staff receive appropriate training and support.
• Manage resources and patient experience: Oversee the practice budget, expenses, supplies, and other resources to support operational and financial sustainability.
• Identify opportunities to improve efficiency, control costs, and enhance revenue.
• Ensure patient concerns and complaints are addressed promptly and professionally.
• Promote accurate and compliant patient records and high standards of service.
• Support quality and collaboration: Promote compliance with healthcare regulations, HIPAA, accreditation standards, and organizational policies.
• Participate in investigations of patient complaints, incidents, and other concerns and support appropriate follow-up and staff education.
• Collaborate with other Practice Managers and organizational leaders to share resources, solve problems, and promote consistency across CHCNC.
• Provide operational coverage for other practices as needed, including the Dental Department.
• Represent CHCNC in appropriate community events and initiatives.

Requirements

• Bachelor’s degree in healthcare management, business, or a related field preferred.
• At least three years of practice management experience in a healthcare setting.
• Strong knowledge of healthcare operations, revenue cycle, financial management, and performance analysis.
• Experience with electronic health records and healthcare technology.
• Strong leadership, organizational, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills and the ability to build effective relationships with providers, staff, patients, and community partners.

Why Join CHCNC?

At CHCNC, your work has a direct impact on the health and well-being of the people in our community. You'll have the opportunity to lead a dedicated team, influence how care is delivered, and help make high-quality healthcare more accessible to the people we serve.

Benefits

• Health, dental, and vision insurance
• Generous paid time off
• Paid holidays
• Retirement plan with employer contribution
• Life insurance
• Short- and long-term disability coverage
• Employee assistance program
• Opportunities for professional growth and development