Medical Patient Care Coordinator

Responsibilities

• Coordinate fees and insurance benefits for patients utilizing financial options to give patients choices for how they can pay.
• Obtain necessary insurance approvals in a timely manner.
• Assists in monitoring prescriptions, insurance coverage and any other related paperwork.
• Responsible for the components for admission (i.e. obtain charts/records, insurance verification, treatment authorization, etc.).
• Responsible for the daily and monthly billing operations according to specific clinic needs.
• Properly and efficiently utilize patient account software and maintain accuracy in records related to patient financials and personal information.
• Manages the clinician’s schedules in scheduling software system to ensure productivity and effective patient experience.
• Communicates effectively with team regarding changes in schedule, patient issues and clinician/office concerns.
• Greets visitors promptly and courteously, using eye contact upon their arrival at the clinic.
• Answers phones and assists walk-in patients, consistently providing timely and accurate information to patients, clinicians, organization personnel, and public sector to achieve the highest possible level of satisfaction.
• Patient appointment scheduling, placing calls to patients who need appointment notification or reminders, including time, date and address/directions to the clinic.
• Collecting initial demographic and clinical patient information and entering it into the medical record.
• Ensures that quality patient care is delivered to all patients and the clinic is maintained in accordance with professional and regulatory standards.
• Affords assistance to Supervisor/Manager in administrative duties or projects as assigned and in preparing and completing mandatory reporting.

Qualifications

• Equivalent to high school diploma or general education degree (GED) and 1+ years of business experience.
• Administrative/support experience with heavy customer service component, preferably in a health care setting.
• Computer literate skilled in word processing and data entry with keyboarding skills at 45-50 WPM.
• Knowledge of Microsoft Office Suite, including Outlook, Word and Excel.
• Preferred Bachelor’s Degree; considerable prior coursework or on-the-job training in medical insurance, coding, billing, coordinating medical benefits, auditing.
• Experience in healthcare/medical clinic.
• Proficiency in Epic EHR Knowledge/Skills/Abilities.
• Knowledge of office practices, technology applications and patient insurances.
• Good interpersonal communication skills.
• Ability to adhere to standard operating procedures and documented workflows.
• Understanding of general medical office operations and patient flow issues.
• Use of standard office equipment (i.e. telephones, copiers, scanners, facsimiles, multiline phone systems).
• Ability to read, analyze and interpret common insurance plans and financial information.
• Knowledge of basic mathematical concepts.
• Ability to draw valid conclusions, apply sound judgment in making decisions under pressure.
• Ability to respond to common inquiries from customers.
• Ability to handle and maintain extreme confidentiality with patient records.
• Ability to develop and maintain collaborative and effective working relationships with management and all levels of staff.
• Ability to maintain an appropriate professional appearance and demeanor.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• Tuition Reimbursement.
• 401K.
• Paid time to volunteer in your local community.

Compensation Information

$16.00-$25.00 / Hourly

PDS Health is an Equal Opportunity Employer.

We celebrate diversity and are united in our mission to create healthier and happier team members.