Medical Assistant/Patient Services Representative

About the role

Vivent Health is seeking a Medical Assistant/Patient Services Representative (MA/PSR) to join our dynamic team. This position is crucial in ensuring smooth patient flow and clinic operations.

Responsibilities

• Communicate effectively with the public, including employees, patients, clients, volunteers, visitors, and vendors.
• Treat patients and clients with respect and sensitivity; explain procedures to new patients.
• Provide direct patient care, including rooming, maintaining exam rooms, vital signs, vaccinations, ECGs, and phlebotomy.
• Register and update patient information in electronic health records, schedule patient appointments, verify insurance, and collect co-pays.
• Make reminder calls to ensure patient attendance.
• Aid in managing patient flow and clinic operations.
• Answer, screen, and forward phone calls, providing basic information.
• Support staff with administrative tasks like distributing information, faxing, copying, scanning, ordering medical supplies, and word processing.
• Prepare and maintain patient records in compliance with regulations.
• Process specialty care referrals and abstract lab results.
• Ensure clinic equipment is in good working order, monitoring expiration dates and performing routine checks.
• Participate in quality improvement activities, special projects, and reporting.
• Perform other duties as assigned by the practice manager.

Requirements

• High school diploma or equivalent.
• Certified Medical Assistant (CMA) required; Registered Medical Assistant (RMA) accepted in states where applicable.
• Basic lifesaving certificate.
• One year or greater experience in phlebotomy.
• Demonstrated knowledge of universal precautions.
• Minimum of 3 years of professional administrative experience.
• Six months of health care receptionist experience.
• Ability to work well under pressure with minimal supervision.
• Ability to handle multiple tasks simultaneously in a busy clinic environment.
• Epic experience strongly preferred.

Qualifications

• Valid driver’s license.
• Willingness to travel within the designated territory.
• Professional appearance and demeanor.
• Proficient computer skills and a working knowledge of Microsoft Office and Windows.
• Knowledge of and sensitivity to the HIV/AIDS patient population, and/or an eagerness to learn about this community.
• Exemplary customer service and interpersonal communication skills; must have the ability to work with diverse people groups.
• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Highly flexible; able to accommodate changing needs of the department.
• Well-developed verbal and written communication skills.
• Knowledge of and sensitivity to HIV/AIDS disease and ability to interact with diverse populations.
• Work experience in a not-for-profit environment is a plus.

Skills

• Excellent communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail.
• Ability to work independently and as part of a team.
• Basic medical knowledge and skills.

Benefits

• Generous paid time off, including 12 paid holidays.
• 401k with 100% employer match up to 5%.
• 12 weeks of fully paid parental leave.
• Employer subsidized medical, dental, vision benefits, and gender-affirming care benefits.
• Employer paid short and long-term disability.
• Tuition reimbursement, certification, and licensure assistance.

Pay

The starting pay rate is $25.00 hourly, depending on experience. Final salary will be determined based on factors such as market data, internal equity, candidate experience and qualifications.