Medical Assistant / Patient Service Representative

Role Overview: The Medical Assistant/Patient Service Representative (MA/PSR) provides patient-centered procedures within their scope of training, under supervision. They manage patient flow during check-in, check-out, and appointments, ensuring smooth clinic operations. Qualifications: High school diploma or GED, along with graduation from a Medical Assistant program. At least one year of Medical Assistant experience, preferably in an ambulatory setting. Certification as a Medical Assistant and BLS certification are required. Skills and Knowledge: Proficiency in Medical Assistant practices, effective communication in English (Spanish preferred), computer literacy, troubleshooting patient care equipment, and ability to relate professionally with patients and staff. Must be detail-oriented, able to work independently, prioritize tasks, and perform critical thinking under pressure. Sensory skills include color and smell recognition, hearing, and visual acuity for reading documents and screens. Key Duties: Perform patient procedures, monitor patient flow, and support clinic operations. Exhibit professionalism, assertiveness, and teamwork while maintaining compliance with policies.