Medical Patient Appointing Clerk

About the role

Oneida Professional Services (OPS) is actively seeking a highly motivated, full-time Medical Patient Appointing Clerk at Yokosuka, Japan. This is a fully on-site position in Yokosuka, Japan.

Responsibilities

• Schedule appointments for primary care, specialty care, and subspecialty medical services using government scheduling systems.
• Receive appointment requests via telephone, secure messaging, and other approved communication methods.
• Schedule, reschedule, and cancel patient appointments as required.
• Maintain appointment schedules utilizing CHCS, AHLTA, and/or MHS GENESIS systems.
• Verify patient eligibility through DEERS and other authorized systems.
• Register new patients into government healthcare systems when required.
• Maintain accurate patient schedules, appointment logs, and demographic information.
• Provide appointment instructions and guidance to patients.
• Coordinate consults and referrals within Military Treatment Facilities (MTFs) and civilian healthcare facilities.
• Pull, organize, and file patient records and documentation.
• Ensure medical records are available for scheduled appointments.
• Prepare appointment reminders and notices related to cancellations, reschedules, and no‑show appointments.
• Receive and electronically route telephone consults (T‑Cons) and messages to providers and clinic staff.
• Attend Access to Care meetings when serving in a lead clerk capacity.
• Utilize standard scheduling protocols, appointment detail codes, freezing slots, and TRICARE online scheduling tools.

Requirements

Minimum Qualifications:

• High School Diploma or General Educational Development (GED) equivalent.
• Minimum six (6) months of experience in medical office scheduling.
• Typing proficiency of at least 50 words per minute.
• Ability to clearly speak, read, and understand English.
• Proficiency using standard office equipment including computers, copiers, fax machines, and multi‑line telephone systems.
• Knowledge of medical office procedures, customer service practices, telephone etiquette, and medical ethics.
• Ability to maintain patient confidentiality and handle sensitive information appropriately.
• Ability to perform sedentary work with occasional walking, standing, bending, and carrying of light materials such as files and records.

Preferred Qualifications:

• Experience using Armed Forces Health Longitudinal Technology Application (AHLTA).
• Experience using Composite Health Care System (CHCS).
• Experience using MHS GENESIS.
• Experience using Defense Enrollment Eligibility Reporting System (DEERS).
• Previous experience supporting a Military Treatment Facility (MTF).
• Familiarity with TRICARE scheduling and referral processes.

Pay

$22.00 per hour

Benefits

• 15 Days of Paid Time Off
• 11 Paid Holidays
• 401(k) Retirement Plan with Company Match
• Medical, Dental, and Eye Insurance
• Employee Referral Program
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Wellness Program
• Multiple Voluntary Medical Benefits