Medical Oncology Patient Care Coordinator

About the role

A career taking care of cancer patients is a calling for most all of us. It’s much more than a job. Each of us has a unique story that brought us to Compass Oncology, but those stories usually share common themes of care, compassion, and commitment. No matter the role, each Compass team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients.

Responsibilities

• Serves as a Care Coordinator in scheduling a variety of patient appointments; office visits, lab appointments, chemotherapy appointments and tests as indicated by the Provider.
• May include outside scheduling and the coordination of outside referrals.
• Serves as a resource and liaison between patient and other medical staff.
• Answers incoming calls, triages calls appropriately to the correct department/healthcare provider.
• Accurately and efficiently schedules patient medical appointments to include office visit, lab, chemotherapy, and other associated ancillary appointments as ordered by Provider in computer system.
• Aid patient in coordinating external referrals as ordered by the provider.
• Obtains and maintains accurate patient demographics and insurance information and communicates changes appropriately.
• Researches and responds to routine and non-routine patient inquiries in a timely and professional manner.
• Requests assistance from more seasoned coworkers & supervisor on complex issues in order to discuss resolution & learn.
• Answers all incoming calls, assesses callers’ needs, directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner using patient portal.
• Develops and maintains positive and collaborative working relationships across all departments and staff.
• Attends weekly team huddles lead by Provider to discuss patient cases and work collaboratively to ensure quality care is provided.
• Participates in departmental and inter-departmental staff meetings, work groups or other collaborative efforts as needed.
• As a resource for all clinic staff to include training, shadowing, and onboarding.
• Demonstrates reliability and punctuality by consistently showing up on time and maintaining dependable attendance to support team operations and organizational goals.

Qualifications

• High School diploma or equivalent required. College degree preferred.
• At least two (2) years office experience, preferably in a medical setting.
• Knowledge of medical terminology highly desired.
• Must possess the ability to apply critical thinking in reading, interpreting, and executing provider orders.
• Must have excellent organizational skills and the ability to assess when it is appropriate to adjust priorities based on patient or clinic needs.
• Must have excellent written and verbal communication skills and the ability to articulate information and questions with others in order to perform responsibilities effectively.
• Must be able to maintain a calm, professional and compassionate demeanor in a high-volume specialty practice.
• Must be comfortable interacting appropriately with patients, family members and care givers during times of extreme medical and emotional stress.
• Proficiency with computer systems; Microsoft Office Outlook & Word, required.