Medical Office Support Specialist - Float

About the Role

This position performs clerical functions associated with clerical support services, medical records, and admissions specialists. The Float travels between multiple sites to provide coverage where needed and learns various programs across the center. Daily contact with individuals impacted by behavioral health issues (addiction, substance use, and mental health) is expected, with a focus on trauma-informed care and dual recovery principles.

Responsibilities

• Receive incoming phone calls, check/follow up on messages left on answering machines, and take and distribute phone messages.
• Maintain clinical scheduling calendars.
• Create client electronic medical records and complete all required financial paperwork.
• Collect payments for services rendered at the time of appointments.
• Scan all applicable releases, copies of insurance cards, client identification cards, etc., into electronic charts.
• Complete various medical records assignments, including auditing, scanning documentation, and closing EMRs.
• Cover any support service area when vacant due to absences, vacations, or vacancies.
• Perform all other duties as assigned.

Physical Requirements

• Prolonged sitting, frequent standing, bending, stooping, and occasional lifting.
• Normal range of hearing and manual dexterity sufficient to operate keyboard, telephone, photocopier, calculator, and other office equipment.
• TB test required upon hire.

Reports to the Clinical Support Team Leader.