Float Medical Office Assistant

Are you looking to make a real difference in the lives of others, using cutting-edge medical technology in an empowering and supportive work environment? Join our growing and well-respected community health system and enjoy competitive pay, high patient and staff satisfaction levels, excellent infection control support and compliance, and a very supportive, friendly environment.

Schedule

Full Time, varying hours based on location. Will travel between 14 different practices within the Finger Lakes Region (approximately 25-minute radius from Thompson Hospital).

Pay

$19.64 - $24.50 per hour, based on experience.

Benefits

• Health, dental, and vision insurance
• Tuition reimbursement up to $6,000/year
• Retirement plan with contribution and match
• Four weeks paid time off
• Access to Success coaches
• Free parking
• Biometric screenings and wellness programs
• Onsite gym and Zen Room
• Community Shared Agriculture program
• Staff recognition platforms (Shining Stars, CARESCount website)

Company Culture

Thompson Health has a culture of empowerment. At Thompson, interdisciplinary teams come together to improve care, your suggestions are welcomed, and your ideas are part of the solution. Three of our executives have an RN background, so we understand the importance of the patient experience!

• Focus on CARES values: Commitment, Action, Respect, Excellence, and Service
• Focus on Employee Wellness

About the Role

The Medical Office Assistant (MOA) participates in the multi-disciplinary process of providing care and service to patients and their families via the provision of both administrative support and selected clinical tasks. These tasks include but are not limited to:

• Supplies inventory, stocking, and ordering
• Rooming patients and taking vitals
• Performing phlebotomy and EKGs
• Specimen collection
• Medical record documentation
• Assisting providers with exams and minor surgical procedures, wound cleaning, and dressing

Actively supports physicians and nurses and is an enthusiastic participant in departmental meetings, identifying ways to improve processes and service to patients. The position requires excellent customer service skills with patients, their families, staff, physicians, management, vendors, and the public. The individual must manage a demanding workload with accuracy and professionally represent the office and staff.

Responsibilities

• Makes every effort to satisfy the needs of patients and families in a patient-centered, friendly manner.
• Develops and maintains collaborative working relationships with patients, families, coworkers, medical staff, management, and other health system departments.
• Demonstrates skill in providing care appropriate to the age of patients served in a primary or specialty care office setting.
• Demonstrates knowledge and principles of growth and development over a lifespan.
• Exhibits time management, keyboarding, and multi-tasking skills to ensure business components of the practice are maintained efficiently.
• Works independently to complete job assignments but also acts as a supportive, engaged participant in team-based work and meetings.
• Ensures all hospital, state, federal, and other regulatory requirements are met as per job function.
• Remains current with certification requirements if certified.
• Flexible and willing to travel to other practices upon management request.
• Actively guards the confidentiality of sensitive information.
• Displays attention to detail to avoid mistakes.

Requirements

• High School Diploma required.
• BLS certification required.
• Medical secretarial experience preferred.
• MOA experience preferred.
• Medical background preferred.
• Computer knowledge and skills, including Outlook and Microsoft Office, preferred.
• Graduate of an approved program for certification of Medical Office Assistants preferred.
• CMOA certification preferred.
• Phlebotomy skills preferred or ability to attain phlebotomy clearance once employed.
• Strong EMR experience preferred.
• Knowledge of multiple insurance policies, administrative requirements, copayments, benefit coverage, and their application in practice settings is strongly preferred.