Medical Office Specialist / Northwest Physicians Group Primary Care Clinic / FT Days

Northwest Physicians Group formed in 2013 with a focus towards population health management. The group has grown to a network of over 40 providers serving patients at numerous primary, specialty and urgent care locations in Amarillo, Texas. Northwest Physicians Group is affiliated with Northwest Texas Healthcare System, a 495-bed system acute care hospital that serves approximately 650,000 residents of the Texas Panhandle and surrounding region. The system provides acute care services including: cardiac, pediatric, women's, emergency, surgical and behavioral healthcare.

About the role

Supervises the overall functions of the medical office.

• Patient scheduling
• Patient check-in and check-out
• Proper documenting registration
• Communication with patients and providers
• Answering phones
• Insurance authorizations
• Collecting co-pays and cash payments from patients
• Entering charges, payments, and balancing the day
• Medical records
• Supply management

Responsibilities

• Supervise overall functions of the medical office
• Manage patient scheduling, check-in, and check-out processes
• Ensure proper documentation and registration
• Facilitate communication between patients and providers
• Handle phone inquiries and insurance authorizations
• Collect co-pays and cash payments
• Enter charges and payments, balance daily financials
• Maintain medical records
• Manage office supplies

Requirements

• High school diploma or equivalent
• Minimum three years of related experience
• Ability to read, write, and converse in English
• Strong communication skills with patients, families, staff, physicians, support agencies, and vendors
• Ability to remain calm during stressful situations
• Ability to respond to auditory stimuli such as pages and telephones
• Ability to evaluate and interpret information and make independent decisions
• Physical abilities: bending, crouching, hand/finger dexterity, kneeling, lifting/carrying (10-30 lbs), grasping, fine hand/eye coordination, pushing and pulling, stooping, twisting, prolonged standing and/or sitting
• Computer literacy

Benefits

• Challenging and rewarding work environment
• Competitive compensation and generous paid time off
• Excellent medical, dental, vision, and prescription drug plans
• 401(K) with company match and discounted stock plan