Medical Office Receptionist

Job Summary

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.

Benefits

• medical
• dental
• vision
• AD&D
• short and long-term disability
• life insurance
• 401k retirement savings with employer match
• paid parental leave
• paid time off
• holiday pay
• Employee Assistance Program

Duties/Responsibilities

• Operational Excellence
• General office duties, cleanliness, and appeal
• Communicate with peers, clinicians, and patients
• Patient Support
• Provide exceptional customer service
• Manage front desk responsibilities
• Support clinicians with administrative questions
• Assist clinicians with scheduling
• Support clinician schedules
• Coordinate with clinicians
• Manage queues within the phone system
• Handle urgent requests
• Collect co-payments and account balances
• Complete insurance eligibility verification
• Manage telehealth access and Patient Portal issues
• Manage clinician support

Required Skills/Abilities

• Ability to multitask and prioritize duties
• Strong communication skills
• Proficient in using Computer Software Applications
• Comfortable handling sensitive and confidential Information (HIPAA)

Education And Experience

• High School or equivalent required
• Associates/bachelor’s degree, preferred
• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred

Physical Requirements

• Sit, stand, bend, talk, and hear
• Frequently walk
• Lift and/or move objects up to 25 pounds

Compensation

$24.00 - 25.00/hour, plus quarterly bonus/incentive potential

Location

118-35 Queens Blvd. Suite 1630 Forest Hills, NY 11375