Medical Office Receptionist

About the role

Valor Healthcare is looking for a passionate Medical Office Receptionist to join their team at the Community Based Outpatient Clinic (CBOC) in Stuart. The position offers a competitive salary, excellent benefits, generous time off, and a weekday schedule.

Responsibilities

• Actively assists with the administrative support related to patient care.
• Inputs all patients’ information into VISTA/CPRS.
• Verifies any and all clinical reminders “due” at the time of each patient visit are completed prior to check out.
• Checks patients in and/or out of the clinic.
• Schedules clinic appointments.
• Answers phones and timely relays messages.
• Fulfills compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items.
• Remains focused on achieving excellent clinical outcomes through data input accuracy and within the specified VA guidelines.
• Provides excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Participates in the clinic’s outreach events to help support the clinic’s enrollment initiatives.
• Supports patient enrollment and retention in appointments, follow-up visits or nurse visits.
• Embraces and supports new initiatives, whether clinical or operational.

Requirements

• High School Diploma/GED or equivalent education.
• Strong computer skills, EMR experience preferred.
• Demonstrated high quality customer service & organization skills.
• Minimum, 1-year experience in a clinical or call center environment (preferred).
• Must be credentialed and remain in good standing through the Veterans Health Administration (VA).
• Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency – AHA valid for two years, e.g.) and in ACLS as specified by individual VAMC contract.
• Proficiency in written and spoken English.
• Energetic and optimistic demeanor.

Qualifications

• This is considered a safety sensitive position.
• Final compensation will be based on relevant factors including work experience, skills, certifications, and internal equity.