Medical Office Coordinator - UI Health, OCC Surgery Clinic

Location: Chicago, IL USA | On-site | Full-time (37.5 hours per week, Monday - Friday, day shift)

About the University of Illinois Hospital & Health Sciences System (UI Health)

UI Health provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.

Responsibilities

• Proactively maintain and manage provider surgical schedules to ensure quality patient care, customer service, optimized utilization of clinical resources, and efficient workflows.
• Develop and maintain all surgical schedules and other subspecialties as required.
• Ensure cases are updated on departmental calendars and within Surgical Case tracking systems used by the Hospital and/or off-site facilities.
• Serve as liaison by triaging telephone calls and e-mails; respond to internal and external inquiries for information related to surgical case coordination, using discretion and independent judgment.
• Collaborate and correspond with staff in Patient Accounts office and in the University of Illinois Hospital when responding to requests for self-pay quotes.
• Organize all required pre- and post-operative appointments for patients, including obtaining necessary pre-certifications, referrals, and applicable health records (e.g., scans, photos, x-rays) required for surgical clearance.
• Demonstrate excellent communication skills and independence in obtaining and relaying necessary information for scheduling surgical cases.
• Generate monthly surgical reports for the service and prepare formal communication pertaining to exchange of health records with patient’s insurance and care provider.
• Prepare and distribute weekly surgery schedule to the Clinic team, Hospital Surgical Services, Utilization Review team, and additional parties as indicated.
• Assist in performing and/or completing analysis of Surgery services, including appropriate utilization of the OR block time, releasing blocks ahead of time to avoid penalties, and denial of insurance claims.
• Communicate with the Operating Room and vendors to ensure necessary instruments/supplies/equipment for the surgery will be purchased/delivered to the location of the case before the day of the surgery.
• Assist in the administrative management of the clinic as assigned.
• Orient Clinicians on the requirements for scheduling surgical cases.
• Assist Clinicians during the pre-operative clinic so that necessary appointments are set-up, consent forms are completed and signed, and external health records can be obtained for the surgery.
• Work with Clinic Director to develop strategic plan for service in terms of increasing efficiency in coordinating surgical cases, pre-operative schedules, obtaining necessary surgical consents, and surgery charge submissions.
• Evaluate service activities on a regular basis to identify areas for improvement; formulate and initiate changes based on evaluation.
• Orient clinical staff on surgical scheduling policies and procedures and coordinate ongoing staff development programs.
• Perform other duties and participate in special projects as assigned.

Requirements

Any one or any combination totaling five (5) years (60 months) from the following categories:

• College education with coursework in a business medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, public administration, or social science, as measured by the following conversion table or its proportional equivalent:
  • 30 semester hours equals one (1) year (12 months)
  • Associate’s Degree (60 semester hours) equals eighteen months (18 months)
  • 90 semester hours equals two (2) years (24 months)
  • Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
• Work experience or ancillary service experience comparable to the Medical Office Specialist level or other positions of comparable responsibility.

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance
• Retirement Plan
• Paid Time Off
• Tuition waivers for employees and dependents

Pay

$32.36 - $50.03 per hour (commensurate with experience)