Medical Office Coordinator-Stratham Family Practice

Core Physicians, part of Beth Israel Lahey Health, is a community-based, multi-specialty medical group dedicated to improving the health of individuals and families across the Seacoast region. With more than 200 healthcare providers across 20 specialties, Core Physicians delivers comprehensive, patient-centered care supported by advanced technology, collaboration, and compassion. Our close partnership with Exeter Hospital allows patients to access seamless, coordinated care within one trusted network.

Why Join Us

• Competitive pay and comprehensive benefits, including health, dental, and retirement plans beginning on day 1 of employment
• Career advancement opportunities and ongoing education support
• Standard weekday schedule (Monday—Friday), with limited weekend or holiday rotations that promote teamwork and work–life balance across locations
• Collaborative, physician-led organization that values input and innovation
• Free onsite parking and convenient Seacoast New Hampshire locations
• Culture grounded in respect, quality, and patient-centered care

Responsibilities

• Utilizes superior customer service skills to perform daily administrative duties of the practice including greeting/check in/check out, scheduling patients, answering telephones and taking messages
• Collection of co-pays, patient balances, verify insurance eligibility, update patient demographics
• Meets TOS payments, eligibility, and denial rate performance metrics as assigned by your standard work
• Posts payment and adjustment transactions, balances daily journal and close batches every day
• May be asked to prepare and deliver bank deposits in accordance with established policies and procedures
• May be asked to mentor and train new staff
• Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices
• Assigns new patients to a provider & care team to establish a care partnership
• Ensures scheduling consistency (continuity of care) for their care team
• Follows all standard work protocols and may be asked to complete order and referral reconciliation
• Demonstrates sensitivity to the patient's comfort, confidentiality and concerns while maintaining a therapeutic environment for the patient and family in accordance with the provider and CORE standards
• Provides coverage for other Core offices as requested
• Other duties as assigned

Requirements

• High school graduate or equivalent
• 1-3 years experience in customer service environment
• BCLS within 6 months of hire

Benefits

• Health, dental, and retirement plans beginning on day 1 of employment
• Career advancement opportunities and ongoing education support
• Free onsite parking

Schedule

Standard weekday schedule (Monday—Friday), with limited weekend or holiday rotations