Medical Office Coordinator

About the role

We are seeking a Medical Office Coordinator for our practice who provides administrative expertise to ensure all patients receive high quality, efficient care.

Responsibilities

• Demonstrates and adheres to the Code of Conduct and Mission and Values statements.
• Fosters an engaged cultureand valuesin which all colleagues can thrive.
• Directly responsiblefor the efficiency and quality of patient experience relating to patient access via online scheduling, inbound phone calls, and in-person encounters; and ease and accuracy of registration processes, including collection of co-pays and deductibles.
• Assistsin hiring and selecting clerical and clinical (non-provider) practice staff in partnership with the PM II, III, PA I, or PA II.
• Responsible for theappropriate onboardingandtimely, comprehensive orientation of non-provider practice staff membersin accordance withorganizational standardsandshared accountability for first-year non-provider turnover metrics and performance.
• Regularlycommunicatewith non-provider staff individually and in staff meetings, emphasizing creating an environment that supportsculture and values whileencouraging and welcoming the voice of all team members.
• Oversees the process of preparing patients for examination and treatment.
• Establishes andmaintainsappropriate processesfor managing inbound and outbound patient referrals.
• Manages staff scheduling to daily levelsappropriate tovolume demands andin accordance withthe organization’s care standards and associated operating metrics.
• Assistsand providesadditionalfrontline staffing support and coverage tomaintainpractice operations (answering phones, scheduling, rooming patients, etc.).
• Maintains the practice’ssupply ofinventory, physical facilities, and core non-provider staffing in ready, functional operating conditions at all times.
• Assistsinmaintainingpatient files, records, and other information.
• Compiles and condenses technical and statistical data for reports and recordspertaining tooperational priorities such as scheduling and volume,cancelationand no-show opportunities, etc.
• Lasts ensures any patient complaints are handled appropriately andtimely(initialresponse same or next day; findings shared withappropriate membersof practice, market/division, and/or other executive leadership).
• Participates in professional development activities, including Physician Services manager development curricula and other offerings critical to continued development and readiness for advancement, including (but not limited to) activities such as SPARK pathways and other targeted learnings such as “lunch and learn” sessions hosted at the practice, market, or enterprise level, and other online learning resources (HealthStream, etc.).
• Maintains strict confidentiality, always adhering to organizational standards for ethics, compliance, and patient privacy.
• Perform other duties asrequired.
• Must adhere to all Physician Services policies and procedures.

Qualifications

• EDUCATION: High school diploma or GED preferred. Medical Office Specialist or related practice operations certificate preferred.
• EXPERIENCE: Two or more years of medical office experience is required.
• CERTIFICATION/LICENSE: RMA, CMA or LPN certificate is beneficial, CPR Certification is preferred.