Medical Office Coordinator

About the Role

Join HCA Florida Cardiac Surgical Specialists, part of HCA Healthcare, the nation's leading provider of healthcare services. This role focuses on enhancing patient experience through efficient scheduling, registration, and front-office operations.

Responsibilities

• Directly oversee the efficiency and quality of patient experience, including online scheduling, inbound phone calls, in-person encounters, and accurate registration processes (e.g., co-pay and deductible collection).
• Assist in hiring and selecting clerical and clinical (non-provider) practice staff.
• Communicate regularly with non-provider staff individually and in meetings, fostering an environment of dignity, respect, and inclusivity.
• Oversee patient preparation for examinations and treatments.
• Manage staff scheduling to align with daily volume demands and organizational care standards.
• Provide frontline staffing support (e.g., answering phones, scheduling, rooming patients) to maintain practice operations.
• Maintain practice inventory, facilities, and core non-provider staffing in functional condition.
• Handle patient complaints promptly (initial response same or next day) and share findings with relevant leadership.
• Maintain strict confidentiality, adhering to organizational standards for ethics, compliance, and patient privacy.
• Perform other duties as required and adhere to all Physician Services policies and procedures.

Requirements

• Two or more years of medical office experience.
• High school diploma or GED (preferred).
• Medical Office Specialist or related practice operations certificate (preferred).
• RMA, CMA, or LPN certificate (beneficial).
• CPR Certification (preferred).

Benefits

HCA Florida Cardiac Surgical Specialists offers a comprehensive total rewards package:

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, and long- and short-term disability coverage.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan and flexible spending accounts.
• Preferred banking partnerships, retirement readiness tools, and financial wellbeing counseling.
• Education support: tuition assistance, student loan assistance, certification support, dependent scholarships, and partnership with Galen College of Nursing.
• Additional benefits: fertility and family building support, adoption assistance, life insurance, supplemental health protection plans, auto/home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location.