Medical Office Coordinator

About the role

Do you want to join an organization that invests in you as a Medical Office Coordinator? At Neurology Texas, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Responsible for directing front office functions with a demonstrated need for additional coordination in alignment with the Practice Manager III or Practice Administrator I or II. Facilitates workflow that promotes ease of patient access and efficiency of workflows to ensure personalized, high-quality care and patient experience.

Responsibilities

• Demonstrates and adheres to the Code of Conduct and Mission and Values statements.
• Fosters an engaged culture of diversity and inclusion in which all colleagues can thrive.
• Directly responsible for the efficiency and quality of patient experience relating to patient access via online scheduling, inbound phone calls, and in-person encounters; and ease and accuracy of registration processes, including collection of co-pays and deductibles.
• Assists in hiring and selecting clerical and clinical (non-provider) practice staff in partnership with the PM II, III, PA I, or PA II.
• Responsible for the appropriate onboarding and timely, comprehensive orientation of non-provider practice staff members in accordance with organizational standards and with shared accountability for first-year non-provider turnover metrics and performance.
• Regularly communicates with non-provider staff individually and in staff meetings, emphasizing creating an environment that supports diversity and inclusion while encouraging and welcoming the voice of all team members.
• Oversees the process of preparing patients for examination and treatment.
• Establishes and maintains appropriate processes for managing inbound and outbound patient referrals.
• Manages staff scheduling to daily levels appropriate to volume demands and in accordance with the organization’s care standards and associated operating metrics.
• Assists and provides additional frontline staffing support and coverage to maintain practice operations (answering phones, scheduling, rooming patients, etc.).
• Maintains the practice’s supply inventory, physical facilities, and core non-provider staffing in ready, functional operating conditions at all times.
• Assists in maintaining patient files, records, and other information.
• Compiles and condenses technical and statistical data for reports and records pertaining to operational priorities such as scheduling and volume, cancelation and no-show opportunities, etc.
• Ensures any patient complaints are handled appropriately and timely (initial response same or next day; findings shared with appropriate members of practice, market/division, and/or other executive leadership).
• Participates in professional development activities, including Physician Services manager development curricula and other offerings critical to continued development and readiness for advancement.
• Maintains strict confidentiality, always adhering to organizational standards for ethics, compliance, and patient privacy.

Requirements

• High school diploma or GED preferred.
• Medical Office Specialist or related practice operations certificate preferred.
• Two or more years of medical office experience is required.
• RMA, CMA or LPN certificate is beneficial.
• CPR Certification is preferred.

Qualifications

• Knowledge of organizational policies, procedures, systems, and objectives.
• Knowledge of clinic office procedures.
• Ability to use computer systems and applications.
• Familiarity with medical practice terminology.
• Ability to use proper grammar, spelling, punctuation, and sentence structure to answer correspondence and prepare reports.
• Ability to plan, organize, delegate, and supervise.
• Ability to evaluate the effectiveness of existing methods and procedures.
• Ability to operate office equipment.
• Ability to communicate effectively with patients, clinical and administrative staff, and the public.
• Ability to interpret, adapt, and apply guidelines, policies, and procedures.
• Ability to react calmly and effectively in emergencies.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts.