Medical Office Coordinator - FT - Day - Capital Surgical Group Pennington NJ

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in exceptional physicians, nurses, and staff, as well as advanced technology. Capital Health is a dynamic healthcare resource accredited by the DNV that includes two hospitals, an outpatient center, a satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group consists of more than 600 physicians and other providers offering primary and specialty care, as well as hospital-based services.

About the Role

Works independently to assure prompt patient service both on telephone and at the front desk. Oversees registration and checkout processes and handling of electronic medical records to assure efficient flow of patients through the office. Performs essential functions, coordinates staff performance related to these functions, and handles all other office positions. Reviews issues promptly with providers, including routine difficulties and unusual circumstances. Handles patient problems and complaints; refers difficult situations to the Director/Manager.

Responsibilities

• Answers telephones promptly and courteously while managing multiple phone lines; routes patient calls efficiently to appropriate areas or individuals.
• Prepares for the day by reviewing eligibility and phone reports; prepares new patient charts and paperwork.
• Greets patients and visitors professionally; informs patients of privacy policies, delays in physician schedules, and assists with patient comfort.
• Performs registration to ensure demographic and insurance information is accurate and complete; complies with HIPAA, Advance Beneficiary Notice, Advance Directives, and Patients' Rights.
• Ensures all requirements on check-in and check-out pages are satisfied and complete.
• Collects co-payments, outstanding balances, and time-of-service balances according to policy.
• Obtains copies of insurance cards, driver’s licenses, authorizations, and referrals; scans or enters into the system.
• Refers patients to Central Business Office (CBO) staff regarding past due balances or questions.
• Reviews and complies with Patient Account Notes and Appointment Notes; manages Work lists/Boxes on the dashboard.
• Confirms charges, approves claim creation, validates and submits claims for real-time adjudication.
• Works the “Day End Review” report and designated Tier-based HOLD Claim Work lists daily.
• Schedules follow-up appointments, creates appointment ticklers, and manages associated Work lists.
• Completes referrals and pre-authorizations as required.
• Creates and reconciles Time of Service batches linked to deposit batches daily; balances and closes batches at the end of the day.
• Performs clerical duties including processing mail, confirming appointments, sending follow-up notices, and maintaining statistics.
• Performs other duties as assigned and may be assigned to other Capital Health Medical Group practices as needed.

Requirements

• High School diploma or equivalent.
• Three years of related experience in a medical office or hospital setting; prior experience with electronic health records preferred.
• Intermediate knowledge of medical terminology, ICD-10, and CPT codes.
• Excellent verbal and written communication skills; strong interpersonal and organizational skills.
• Proficient with Microsoft Office applications: Word, Outlook.

Skills

• Ability to maintain confidentiality of patient and employee information.
• Ability to work effectively with physicians.
• Ability to work independently and as a member of a team.

Physical Demands and Work Environment

• Frequent physical demands: Sitting, standing, walking, wrist position deviation, pinching/fine motor activities, keyboard use/repetitive motion.
• Occasional physical demands: Climbing (e.g., stairs or ladders), carrying objects, pushing/pulling, twisting, bending, reaching forward, reaching overhead, squatting/kneeling/crawling.
• Continuous physical demands: Talking or hearing.
• Lifting requirements: Floor to waist: 15 lbs; waist level and above: 10 lbs.
• Sensory requirements: Accurate near vision, accurate far vision, color discrimination, accurate depth perception, accurate hearing.

Pay

The pay range for this full-time equivalent (1.0 FTE) position is $22.64 - $29.42 per hour. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Schedule

Scheduled weekly hours: 40. Usual workday: 8 hours.

Benefits

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA) – Healthcare and Dependent Care
• Retirement Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & AD&D Insurance
• Disability Benefits – Long Term Disability (LTD) and Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit and Parking
• Voluntary benefits including:
  • Supplemental Life Insurance (Employee, Spouse, Child)
  • Voluntary Legal Services
  • Accident, Critical Illness, and Hospital Indemnity Insurance
  • Identity Theft Insurance
  • Pet Insurance
• Paid Time-Off Program