Medical Office Coordinator-Core General Surgery

Core Values

Culture grounded in respect, quality, and patient-centered care

Major Responsibilities

• Utilizes superior customer service skills to perform daily administrative duties of the practice including greeting/check in/check out, scheduling patients, answering telephones and taking messages.
• Collection of co-pays, patient balances, verify insurance eligibility, update patient demographics
• Mets TOS payments, eligibility, and denial rate performance metrics as assigned by your standard work.
• Posts payment and adjustment transactions, balances daily journal and close batches every day
• May be asked to prepare and deliver bank deposits in accordance with established policies and procedures.
• May be asked to mentor and train new staff.
• Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices.
• Sets up new patients to a provider & care team to establish a care partnership.
• Ensures scheduling consistency (continuity of care) for their care team.
• Fulfills order and referral reconciliation.
• Demonstrates sensitivity to the patient's comfort, confidentiality and concerns while maintaining a therapeutic environment for the patient and family in accordance with the provider and CORE standards.
• Provides coverage for other Core offices as requested.

Requirements

• High school graduate or equivalent
• 1-3 years experience in customer service environment
• BCLS within 6 months of hire