Medical Office Associate- Virginia Baptist Hospital- FT/Days

About the role

The Medical Office Associate (MOA) serves as the primary contact for patients both in person and by telephone. This entry-level position provides administrative support to patients, medical practice office staff, and care providers.

Responsibilities

• Answers and directs calls and forwards messages as appropriate
• Assists and interacts with patients while providing excellent patient/customer service to ensure patient satisfaction
• Assists patients with registration process, including forms completion
• Enters patient charges into the practice management system
• Schedules patients for internal and outside referral appointments as appropriate
• Verifies patient insurance eligibility
• Performs reconciliation, closing, and end of day procedures
• Other duties as assigned

Requirements

• High School Diploma or GED (required)
• Coursework in medical terminology, business/administrative support, or a related field (preferred)
• Knowledge of customer service principles and techniques, including demonstrated ability to interact with all patients and patient family members in a friendly, courteous, and professional manner
• Knowledge of general office support practices and related office equipment
• Skill in computer use
• Experience answering multi-line telephone systems and communicating with all callers in a friendly, courteous, and professional manner
• Experience performing detailed tasks while maintaining accuracy and efficiency
• Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation
• Ability to maintain confidentiality at all times
• Ability to interact with diverse groups
• Ability to operate in a high-volume, fast-paced environment

Qualifications

• Knowledge of medical office practices and procedures (preferred)
• Knowledge of electronic health records and practice management systems (preferred)
• Experience in using MS Office products (preferred)
• Experience providing general clerical support in an office environment (preferred)
• Experience in a medical office (preferred)
• Current, active American Heart Association Basic Life Support (AHA BLS) course completion card (preferred)

Pay

$17.19 - $24.07 per hour