Medical Office Associate- Healthworks- Full-Time/Days

Responsibilities

• Answers and directs calls and forwards messages as appropriate
• Affords and interacts with patients while providing excellent patient/customer service to ensure patient satisfaction
• Affords patients with registration process, including forms completion
• Enters patient charges into the practice management system
• Schedules patients for internal and outside referral appointments as appropriate
• Verifies patient insurance eligibility
• Performs reconciliation, closing, and end of day procedures
• Other duties as assigned

Qualifications

• Required Education: High School Diploma / GED
• Preferred Education: Coursework in medical terminology, business/administrative support, or a related field
• Required Experience: Knowledge of customer service principles and techniques, including demonstrated ability to interact with all patients and patient family members in a friendly, courteous and professional manner. Knowledge of general office support practices and related office equipment. Skill in computer use. Experience answering multi-line telephone system, and communicating with all callers in a friendly, courteous and professional manner. Experience performing detailed tasks while maintaining accuracy and efficiency. Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation. Ability to maintain confidentiality at all times. Ability to interact with diverse groups. Ability to operate in a high-volume, fast-paced environment
• Preferred Experience: Knowledge of medical office practices and procedures. Knowledge of electronic health records and practice management systems. Experience in using MS Office products. Experience providing general clerical support in an office environment. Experience in medical
• Preferred licenses and certifications: Hold a current, active American Heart Association Basic Life Support (AHA BLS) course completion card.