Medical Office Associate- Healthworks- Full-Time/Days

About the role

The Medical Office Associate (MOA) position serves as the primary contact for patients both in person and by telephone. This entry-level position is responsible for providing administrative support to patients, medical practice office staff, and care providers.

Responsibilities

Duties may include:

• Registering patients
• Scheduling appointments
• Entering charges
• Collecting payments
• Verifying insurance
• Answering phones and directing calls
• Contacting patients regarding appointments

Responsibilities:

• Answers and directs calls and forwards messages as appropriate
• Assists and interacts with patients while providing excellent patient/customer service to ensure patient satisfaction
• Assists patients with registration process, including forms completion
• Enters patient charges into the practice management system
• Schedules patients for internal and outside referral appointments as appropriate
• Verifies patient insurance eligibility
• Performs reconciliation, closing, and end of day procedures
• Other duties as assigned

Qualifications

Required Education: High School Diploma / GED

Preferred Education: Coursework in medical terminology, business/administrative support, or a related field

Required Experience:

• Knowledge of customer service principles and techniques, including demonstrated ability to interact with all patients and patient family members in a friendly, courteous and professional manner.
• Knowledge of general office support practices and related office equipment.
• Skill in computer use.
• Experience answering multi-line telephone system, and communicating with all callers in a friendly, courteous and professional manner.
• Experience performing detailed tasks while maintaining accuracy and efficiency.
• Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation.
• Ability to maintain confidentiality at all times.
• Ability to interact with diverse groups.
• Ability to operate in a high-volume, fast-paced environment.

Preferred Experience:

• Knowledge of medical office practices and procedures.
• Knowledge of electronic health records and practice management systems.
• Experience in using MS Office products.
• Experience providing general clerical support in an office environment.
• Experience in medical

Preferred licenses and certifications: Hold a current, active American Heart Association Basic Life Support (AHA BLS) course completion card.